LMFSF3011B - Advise customers on interior decoration
Assessor Resource
LMFSF3011B Advise customers on interior decoration
Assessment tool
Version 1.0 Issue Date: May 2024
This unit covers the competency to advise customers on colour coordination, fabric selection and styles in relation to soft furnishings.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Nil
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects of evidence
Identify products and materials used in interior decoration, and any special handling requirements for those materials
Interpret work order and locate and apply relevant information
Interpret plans and work instructions
Advise customers on at least three occasions involving both fabric and colour selections
Work effectively with others
Modify activities to cater for variations in workplace contexts and environment
Resource implications
Sample fabrics and products, visual aids, tools and equipment.
Method of assessment
Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts.
Assessment should be by direct observation of tasks and questioning on underpinning knowledge.
Assessment should be conducted over time and will generally be in conjunction with assessment of other units of competency.
Context of assessment
Assessment may occur on the job or in a workplace simulated facility with relevant process equipment, materials, work instructions and deadlines.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
collect, organise and understand information related to work orders, and current trends and styles in interior decoration
communicate ideas and information to enable confirmation of requirements and specifications, coordination of ideas with customers, and the gaining of the customer's confidence
plan and organise activities, including the preparation and layout of the worksite and the obtaining of equipment and materials to avoid any backtracking, advisory services
work with others and in a team by recognising dependencies and using co-operative approaches to optimise workflow and productivity
use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements
apply analytical techniques to many customer requirements with preferred options
use workplace technology related to locating and analysing options for the client
Required knowledge
interpretation of plans and work sheets
colour coordination and matching
fabric types and applications
current trends in soft furnishing styles
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Unit scope
This unit covers work involving providing advice to customers on colour coordination, fabric selection and styles in relation to soft furnishings
Unit context
OHS requirements may include legislation, building codes, material safety management systems, hazardous and dangerous goods codes and local safe operating procedures or equivalent
Work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements
Work requires individuals to demonstrate discretion, judgement and problem solving skills in determining customer and site requirements. This may be demonstrated either individually or in a team environment.
Tools and equipment may include:
measuring and calculating equipment
including tapes
rulers
calculators
computers
Materials may include:
product and fabric samples
and visual aids (photographs
magazines
trade brochures
sketches
Personal protective equipment
Personal protective equipment is to include that prescribed under legislation, regulations and enterprise policies and practices
Information and procedures
Workplace procedures relating to customer service
Product manufacturer specifications and operational procedures
Work instructions, including job sheets, plans, drawings and designs
Workplace procedures relating to reporting and communication
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Job requirements are identified from customer's initial instructions or enquiries and work instructions
Potential site problems or site specific requirements are identified
Work sequence is planned, including quality checkpoints
A range of materials and products are selected to match customer requirements, suitability for the purpose and work instructions
Sample materials, products and visual aids are collected
An appointment is arranged with the customer and an appropriate time plan is agreed
Questioning and active listening techniques are used to clarify customer needs
Customer requirements are identified professionally, courteously, with tact and without presumptions
Customer requirements are fed back accurately in language that can be understood by the customer and enterprise staff
Customer requirements are documented in accordance with relevant industry, legal and/or enterprise standards and procedures
Viable options for colour, fabric and design that are relevant to the customer's requirements are generated
Relevant suppliers are contacted to research alternative options, if required
Options for colour, fabric and design are explained to and discussed with the customer to facilitate customer understanding
Fabric or product samples and/or visual aids are made available to the customer, where appropriate, to facilitate customer understanding
Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making
Customer preferred option, including agreed delivery timeframe, is determined
Customer commitment to agreed option is gained, in accordance with workplace requirements
Documentation is completed following workplace procedures, including any required specification sheets for products selected (eg colour, fabric, style, track type) and drawings
Assistance with any paperwork requiring completion by customer is provided where appropriate
Sample products are returned to storage as required
Contact is maintained with customer throughout manufacture and installation process, if required
Forms
Assessment Cover Sheet
LMFSF3011B - Advise customers on interior decoration
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
LMFSF3011B - Advise customers on interior decoration
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent